1. Cancellation policy
Important information – No refund policy for software tunings / ECUFLASH
The customer pays for the programming work that we – FLAWLESS Industries UG – perform, not for the result of this work. Any work we do or time we spend on must be remunerated. For this reason, no refunds are possible for software tunings, neither in full nor in part.
Our online store sometimes offers physically intangible and irrevocable products, which also means that no refund is possible after the product has been purchased.
Please make sure that you have carefully read and understood our guidelines before placing an order.
Due to our refund policy (see above), you waive any refund claims via PayPal Buyer Protection.
FLAWLESS Industries UG (haftungsbeschränkt) also expressly points out that tuning – regardless of whether software or hardware modifications – can be or is a development process. Since it cannot be ruled out that, for example, the manufacturer itself may receive patches or updates via telematics, or that the customer may have carried out further conversions that do not correspond to the series, further adjustments may be necessary after software tuning or modification, which may only occur or become noticeable during customer operation. These may require a new visit or a new condition of the control unit. FLAWLESS Industries UG (haftungsbeschränkt) is expressly not liable for failures of the vehicle or similar that occur as a result or costs incurred without consultation with FLAWLESS Industries, such as dealer visits as part of a fault diagnosis or shipping costs.
(1) If the customer is a consumer, he has a right of withdrawal in accordance with the following provisions:
(2) Right of withdrawal
You have the right to withdraw from this contract within seven days without giving any reason.
The revocation period is seven days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods (or the last goods, partial shipment or piece in the case of a contract for several goods of a uniform order or the delivery of a product in several partial shipments or pieces), without giving reasons to revoke.
The withdrawal period for services is seven days from the day the contract is concluded.
To exercise your right of withdrawal, you must contact us:
FLAWLESS Industries UG (limited liability)
Pilatusring 20
91353 Hausen
Phone: +49 9191 3553353
E-mail: info@flawless-industries.de
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You can use the sample withdrawal form on our website or send us another clear declaration. If you make use of this option, we will send you a confirmation of receipt of such a revocation without delay (e.g. by e-mail).
To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period and that you have returned the goods via our online returns center within the period defined below.
(3) Consequences of revocation
If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than 31 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.
If you have requested that the services should commence during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the point in time at which you inform us of the exercise of the right of withdrawal with regard to this contract compared to the total scope of the services provided for in the contract.
We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return the goods immediately and in any case within 7 days at the latest from the day on which you inform us of the revocation of this contract to
FLAWLESS Industries UG (limited liability)
Pilatusring 20
91353 Hausen
Phone: +49 9191 3553353
E-mail: info@flawless-industries.de
to be returned or handed over. The deadline is met if you send the goods before the 7-day period has expired. You bear the direct costs of returning the goods.
(4) Exceptions to the right of withdrawal
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
The right of withdrawal does not exist or expires for the following contracts:
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- for the delivery of goods which are not suitable for return for reasons of health protection or hygiene and whose seal has been removed after delivery or which have been inseparably mixed with other goods after delivery due to their nature;
- for the delivery of goods that are manufactured according to customer specifications or are clearly tailored to personal needs
- for services, if FLAWLESS Shop by FLAWLESS Industries has provided them in full and/or you have acknowledged and agreed before placing the order that we can start providing the service (this is usually done by sending the control unit) and you lose your right of withdrawal upon complete fulfillment of the contract (especially software services);
- for software tuning services, if FLAWLESS Shop by FLAWLESS Industries has carried them out completely, as the result depends on various factors that cannot be influenced by FLAWLESS Industries;
- for software tuning services in general, as this is a product manufactured according to customer specifications. It is the service and not the result that is to be considered.
2. exclusion of the right of withdrawal
(1) The right of withdrawal does not apply to contracts
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- for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded;
- for software tuning services in general, as this is a product manufactured according to customer specifications. It is the service and not the result that is to be considered.